Legal

Refund Policy

Last updated October 3, 2026

Try Soraga free first, cancel whenever you like, and if something goes wrong with a charge, we will put it right.

Free trial

Your free trial costs nothing and needs no card. It ends on its own; you are only charged if you choose to subscribe.

Cancelling

Cancel any time from your Account page. You will not be charged again, and you keep access until the end of the month you have paid for.

When we refund

• Billing mistakes. If you were charged twice, charged the wrong amount, or charged after you cancelled, we refund the full amount.
• If we close Soraga, we refund any unused part of your current month.

Apart from these, payments are not refunded, including for a month you have only partly used. Cancelling always stops the next charge, and you keep access until the end of the month you paid for.

If you live in the UK or the EU

You have the right to cancel a purchase within 14 days. Because Soraga gives you immediate access to digital content, when you subscribe we ask you to agree that access starts straight away and that you lose this right once you begin using the paid service. If you have not used the paid service, you can still cancel within 14 days for a full refund.

How to ask for a refund

Email support@soragalabs.com from your account's email address. We reply within 2 business days. Approved refunds are made through Paddle, our reseller, to the original payment method, and usually appear within 5 to 10 business days.